A Relationship, Not a Transaction
With Jeckil, I never feel like a customer - I feel like a partner.
I’ve worked with promotional companies that vanish right after the sale. Jeckil is the opposite. From the start, they took the time to listen, really listen to what I needed. Their recommendations weren’t just about pushing products; they were about what made sense for my business. That thoughtful, service-first mindset has never changed in all the years we’ve worked together. Jeckil is more than a vendor, they’re a trusted extension of my team.
Real People. Real Solutions
When technology fell short, Jeckil stepped up.
I used to order promotional items online until the day something went wrong and I was stuck with no support. I couldn’t get a straight answer from a chatbot or a call center. I turned to Jeckil after hearing about their reputation.
I called, and Joel picked up. He didn’t just help, he owned the problem and fixed it fast. I got exactly what I needed, when I needed it, with zero stress. That was the turning point. Since then, I’ve never trusted anyone else with my brand.
No Matter What - Jeckil Delivers
No Matter What Time or What Day…Jeckil answers and delivers.
I will never forget this story. We had a weekend event at Piedmont Park and we needed lots of giveaways. We always ordered from Jeckil and they stored some of our items in their office. We realized at 7am Sunday morning that we had already run out of the items we were planning to give away. I called Craig to see if there was any chance we could get some additional items delivered that morning for the event. Craig answered his phone at 7am, which I later found out was 4am his time. He was out of town on the west coast, saw me calling and answered. He made some calls and had the items delivered to our event by 9am that morning. Jeckil really goes above and beyond!
Collaboration That Feels Effortless
Creative, thoughtful, and never rushed-that’s Jeckil.
Working with Jeckil is genuinely enjoyable. It never feels transactional, they make the process fun, collaborative, and stress-free. I’ve never been rushed or pushed into a decision. In fact, they often come up with better ideas than I ever expected. One time, I came with just a vague concept. They turned it into something brilliant, on-brand, and within budget. Their attention to detail and follow-through gives me total peace of mind. I’ve referred several colleagues, and every one of them has had the same exceptional experience.
Community is at the Core of Jeckil
They give back and invite you to be part of it.
One of the many reasons I love working with Jeckil is how much they care about the community. It’s not just talk, they show up, they give back, and they include clients like me in the process. I’ve even joined them in putting together care packages. That kind of giving is rare. On top of the incredible support they provide to my company, it means a lot to work with a team whose values align with mine. Their generosity is just one more reason I’ll always be a loyal customer.
Above and Beyond — Every Time
Jeckil’s Team Truly Sets the Standard
I wasn’t even thinking about our next promotional push when a surprise package arrived from my Jeckil sales rep. A product sample that was not only unexpected, it was spot-on perfect for our next campaign.
That kind of initiative doesn’t just happen. It shows how deeply the Jeckil team understands our brand and how committed they are to our success. They’re not just fulfilling orders, they’re anticipating needs and delivering real value.